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Vastraas may accept the order cancellation and refund the amount to the buyer within a reasonable period if Order Cancellation before the order has been shipped to the customer, in such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that Vastraas may not be able to cancel orders that are already shipped or in transit.

Return/Refund or exchange eligibility

  • Orders are only eligible for return/exchange if:

  • The product is clearly defective/damaged

  • Received wrong product

  • The product received does not match the images in terms of color/design/fabric/quality, as seen on the website.

  • Store exchange is not applicable to orders shipped outside India

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  • Reach out to Vasthraas Customer Care within 7 days from the receipt of the order to get a confirmation on the return/ refund eligibility of the order

  • One of our executives will get in touch, in order to process the return/exchange request

  • The customers may have to share the images of the product received in order to initiate the return pick-up.

  • A confirmation mail would be sent to the customer, confirming the return/exchange request

  • Return pick-up will be facilitated by the Vasthraas customer care team within 3 business days from the date of return/exchange confirmation

  • Customers are requested not to return the products through any personal mode other than the return facility provided by Vasthraas as this may hamper/ delay the refund/ exchange process.

  • Store exchange is not applicable to orders shipped outside India

  • Customers may have to bear additional charges such as return costs and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.

  • Dress material/fabric orders are not eligible for return, exchange, or cancellation.

  • Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.

  • Sarees ordered with fall and edging cannot be returned/exchanged as it is customized as per your request. And is also mentioned on our website.

Refund Process

  • You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).

  • This includes the following guidelines:

  • Please thoroughly check garments upon delivery before removing any attached tags and before disposing of any original packaging.  

  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached to be in a returnable condition.  Where possible, any designer packaging such as authenticity cards, dust bags, and  tags must also be returned as they are considered part of the product.  

  • If the item comes with a security tag this must be left on. If removed the item will not comply with the Returns Policy and will not be refunded.  

  • The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition

  • The products must not be used or washed

  • The products should have the original tags/labels in place and fold intact

  • The products should be returned along with the box in which the product was delivered

  • The refund may be delayed or not get processed if the returned product/s does not meet any one of the internal check criteria mentioned above

Refund

  • Refunds (net of any additional charges applied on account of return) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode.

 

  •  Refunds are processed within 2 business days of receiving the product at Vasthraas.
     

  • The refunded amount may take 7-10 business days from the date of initiation of the refund to reflect in the bank account/Credit card/wallet.
     

  • In the event of frivolous, baseless, or false complaints regarding the delivery or quality of the Products, the customer will not be eligible for a refund or replacement.
     

  • Customers have the option to raise a chargeback with their bank if the refund amount does not reflect within 15 days from the date of initiating the refund.
     

  • However, we request the customers reach out to us first for any queries and speedy resolution on any payment/ refund concerns.

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